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  • Cisco Meraki Bundle Managed Services

    • Introduction 

    • Organizations face the ever-present challenge of keeping their IT infrastructure running at optimal levels of performance, while managing rising costs to achieve this goal. Add to that the evolution of technologies that need to be implemented and maintained to remain competitive and it all means that adopting a go-it-alone in-house strategy carries significant risk.

      As a result, businesses are increasingly looking for outside support in the form of managed services to help monitor, manage, and optimize their IT infrastructure, freeing up valuable internal IT resources to focus on strategic IT projects.  

       Packaged Specialized Services
       
      Cisco Meraki now manages two million active networks worldwide with the most intuitive networking solution on the market. Meraki technology offers cloud-based location and traffic analytics, application visibility, and bandwidth load balancing to reduce outages, making troubleshooting more efficient. And with Cisco Meraki Full Stack Networking Services,
      you can rest assured that your Meraki stack is continuously optimized for capability, security, and performance.
       
       
    • Service Detail 

    • A managed service operating 24x7x365 on your behalf to proactively managing and monitoring your customer’s network and systems. The Meraki Managed service is designed to provide the expertise to ensure these solutions are working for the customer to resolve their business challenges. Day to day monitoring is conducted as well as pro-active service components which include capacity management and regular proactive checks to ensure that the systems are operating within expected parameters and identify issues before failure.

       
    • Onboarding 

    • Onboarding is the process of transitioning non-monitored systems to monitored systems. Data is gathered about the covered devices, escalation and alerts needed. SLAs are reviewed and the systems integrated into the managed services portfolio.

    • Duration 

    • Service terms are a 12-month minimum. Extended service contracts are available.

    • Pricing 
      • Device count is based on total devices, not devices in a single category.
      • Tier pricing is based on reseller total device count not end-customer device count. This allows resellers to set their pricing based on a larger volume and achieve greater discounts by reaching larger device tiers easier.
      • The following table provides a monthly pricing breakdown per device within the available support tiers.
      • Services are billed monthly on the first business day of the month.
      • Services are not prorated and changes to device counts will be reflected in the following months invoicing.

      Meraki managed services are tiered by Class of devices.

      • Access Points and Sensors
      • Cameras and Cellular
      • Gateways and Switches
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    • Service and Pricing 
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