Managed Services for Devices

Organizations face the ever-present challenge of keeping their IT infrastructure running at optimal levels of
performance, while managing rising costs to achieve this goal. Add to that the evolution of technologies that need to
be implemented and maintained to remain competitive and it all means that adopting a go-it-alone in-house strategy
carries significant risk.

Acting as a seamless extension to your team, we provide Managed Services which combine the best
people, processes, and technology, lending technical expertise across all the myriad technologies your
infrastructures contain.

Lite is a 24x7x365 reactive managed service providing remote monitoring of systems. Basic electronic alerting is
included to provide visibility into systems and proactive notifications. This service is the base service that our more
comprehensive offerings are built on.

Lite is a 24x7x365 reactive managed service providing remote monitoring of systems. Basic electronic alerting is
included to provide visibility into systems and proactive notifications. This service is the base service that our more
comprehensive offerings are built on.

A managed service operating 24x7x365 on your behalf to proactively and reactively manage and monitor your
customer’s network and systems. The Managed Premium service is designed to provide the expertise to ensure
these solutions are working for the customer to resolve their business challenges. Day to day management is
conducted as within the Managed Essentials service with the addition of pro-active service components which include
capacity management and regular proactive checks to ensure that the systems are operating within expected
parameters and identify issues before failure.

All Services shall be offered and sold subject to Ingram Micro’s Professional Services Terms.

Onboarding is the process of transitioning non-monitored systems to monitored systems. Data is gathered about the covered devices, escalation and alerts needed. SLAs are reviewed and the systems integrated into the managed services portfolio. The minimum charge per customer for onboarding is $1,500 or the equivalent to one (1) month of the service, whichever is greater.